Protecting Customers: Lessons from the iiNet Data Breach
On August 16, 2025, iiNet, a leading Australian internet service provider and part of TPG Telecom confirmed a cybersecurity breach involving its order management system. The intrusion occurred after an attacker gained access using stolen employee credentials.
What Data Was Affected?
- Approximately 280,000 active email addresses
- Around 20,000 active landline phone numbers
- Roughly 10,000 usernames, street addresses, and phone numbers
- About 1,700 modem setup passwords
- Some historical (inactive) customer data was also exposed
Importantly, no financial details, customer identity documents (like passports or driver’s licenses), or credit card information were compromised.
More details…